So what do you do when your camera is 6 months old and develops a fault, you speak to the manufacturer to get it fixed. Well, that’s exactly what happened to me when my screen developed a fault and I’ve detailed below the service I received.
Camera: Z50
Problem: The screen loses colour and flickers when you move it; obviously this is the ribbon cable which is at fault but it needs fixing.
Mon 12th – submit support question asking them what to do
Tue 13th – receive a reply with a few generic responses but a link to their free to return repair service.
Tue 13th – receive repair RMA and postage label
Thur 15th – Take packaged camera to the post office with the pre-paid label.
Tue 20th – Email at the end of the day to confirmed they had received my return.
Thur 22nd – Confirmation email confirming the contents and the problem. I had missed off the original form that I had included the original box but they had that ticked.
Wed 28th – Received an email with an invoice attached; now at first, my heart went, thinking they were charging me for a repair but it was just itemising all the work they had done and zero cost to it all. Turns out they replaced a little bit more than I thought and this could be due to a few parts breaking as they opened it up.
Tue 3rd – Camera received back with everything that was sent. Yay we have a working camera again. Now I don’t know if it was just coincidence or just for a laugh (which I did appreciate) but the mode that was left on was the comic effect, so the screen when it turned on, still looked funny. Also, it had been reset to factory settings so I lost all of my customisations – ah, well sometimes it’s good to set things up from scratch.
So it took 23 days to get my camera back in my hands and fixed. Now although that is a long time to wait as a professional, this wasn’t a professional camera and it also wasn’t our only one of these cameras so it wasn’t a big deal. The thing that has really struck me by this whole process is how well Nikon dealt with, carried out the repair and returned it to me with no hassle or real communication with someone and having to argue my case. They just accepted it and fixed it. So well done NIKON and thank you for a great repair experience.
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